Medical Receptionist/Front Desk (FT or PT)

Who We Are

Paul Phillips Eye & Surgery Center is a physician-owned multi-specialty ophthalmic practice that offers comprehensive eyecare services in surgical and medical retina, cataract and refractive surgery, uveitis, glaucoma, pediatrics, oculoplastics, contact lens fitting and supply, and full service optical. The main location is in Flemington, NJ with two satellite offices in Bridgewater, NJ and Clinton, NJ.

Job Overview

We are seeking a professional and friendly Medical Receptionist to join our busy ophthalmology practice. The ideal candidate will have prior experience working at the front desk in a medical office and possess a strong understanding of medical insurance processes. The individual will play a crucial role in ensuring the smooth operation of the front desk and provide exceptional customer service to patients and visitors. This is an exciting opportunity for someone who is passionate about ophthalmology and enjoys working in a fast-paced environment. Work hours and shifts may fluctuate. Must be able to work from our multiple locations.

Duties

• Greet patients and visitors in a professional and welcoming manner and provide clear directions and information as needed.
• Manage the front desk, including answering phones, responding to emails, and coordinating patient appointments and scheduling.
• Utilize Nextgen, our electronic health record system, to efficiently manage patient records and communicate with our healthcare team.
• Provide exceptional customer service, answering questions and addressing concerns in a timely and professional manner.
• Verify patient insurance and confirm eligibility.
• Collect and post patient payments and process payment batches daily.
• Process correspondence to referring physicians and patients.
• Perform clerical duties which may include scanning, filing, and faxing.
• Demonstrate excellent phone etiquette and ensure that all phone calls are handled professionally and efficiently.
• Maintain a clean and organized reception area, including ensuring that all necessary supplies and equipment are readily available.
• Collaborate with the healthcare team to ensure seamless patient care and efficient office operations.
• Other job-related duties as assigned.

Requirements

• High school diploma or equivalent required
• Front desk experience in a medical office is required; ophthalmology preferred
• Understands medical insurance
• Strong customer service skills and ability to work in a fast-paced environment
• Ability to work effectively in a team environment
• Strong organizational and communication skills
• Punctual and good attendance
• Courteous, personable, and positive attitude
• Must be able to work from our multiple locations

Work hours and shifts may range between 7:45am and 6:00pm Monday - Friday with occasional evenings and Saturdays. Applicants interested in a part-time schedule must be able to work a flexible and variable schedule.

We offer a dynamic and supportive work environment, competitive salary and benefits, and opportunities for professional growth and development. If you are passionate about healthcare and enjoy working with patients, we encourage you to apply for this exciting opportunity.

We appreciate all applications, but only applicants who meet the required experience criteria will be considered.

Paul Phillips Eye & Surgery Center is proud to be an Equal Employment Opportunity employer.